We stayed at The HiSuite the first 5 days of a 20 day trip to Rome. From the beginning the staff went above and beyond. I emailed ahead and asked if it was possible to check in early because I was traveling with my mother who is elderly. They let me know they would try and when we arrived at 915am the staff were waiting and the room was ready. The staff were kind, extremely helpful, and absolutely available. The suite was in a building not attached to the reception so the staff provided an email in addition to telephone. I sent several requests that were immediately taken care of. The room was exactly as pictured on the internet. I slept on the pullout couch with my daughter and it was more comfortable than I expected. The kitchenette had what we needed. The coffee and tea machine were stocked and we used them daily. The street is quiet for Rome and extremely easy to navigate the neighborhood. The only reason we checked out was because we had multiple family members coming into town and needed more space. I would stay there again without a doubt. The most significant thing for me was that after I checked out I contacted the staff to ask for the driver's information that picked us up from airport. Not only did they provide the number but they arranged to pick up multiple trips for my family members coming into the airport. They continued to arrange transportation for our return to the airport as well. This level of service from the staff far exceeds 99% of hotels in the US and abroad. Thank you Laura and all the wonderful staff.
What an amazing hotel! I had the best stay, I wish I could have stayed longer. The staff are absolutely beautiful! So kind and caring, they help you with anything that you need including directions and information. The location of these apartments are perfect! Right next to many historical attractions, restaurants, cafes, shops, bus stops, markets, bars and just everything that you want! The rooms are so clean and modern. There is also a lot of space and heaps of amenities too. If you are in Rome you NEED to stay here. Absolutely amazing! Thank you HiSuite
We started our Italian holiday with three days at a HiSuite apartment, two adults and two teenage boys looked after wonderfully well. The location could not be better, attractive bars, restaurants and shops without being too busy. We were able to walk everywhere. Everything was efficient from late night airport pick up to daily cleaning. The owner/manager was charming, helpful and flexible. I could not recommend more highly for a Rome stay.